Customer Reviews
easy to install and quality product. it took me about 45 minutes to install on my new Model Y Juniper and the video link sent to me by the team at teslary was very helpful. I spent most of the 45 minutes ensuring I knew how to put everything back together again. over all it was an easy install and I expect with practice you could do this in 15 minutes. I am very please with the end result and the purchase was smooth and the team at teslary were very helpful and answered all of my questions quickly.
I watched the video and I decided to install myself however I went wrong and when I spoke to support they invited me to drive down and they completed the job I could not. It turned out that I bought the Y version when I should have bought the Model 3 specific version. Given the amount of work I insisted on paying for the work but this was refused. They uninstalled the incorrect version I had installed and they then installed the new 3 version. All in all in took them about 90 minutes to complete the task but I do assest they spent more time putting right the mess I made. I knew I ordered the Y version but I assumed they were the same and yes I failed to read the notice in the description. I did end up driving from Dublin to Carlow with tape the only thing ensuring my frunk stayed safety closed. These guys were very helpful and even insisted on cleaning the tape off the car. I was able to stay and watch them work however I chose to walk across the road and get a coffee in a Maxol garage. When I made the purchase they offered to fit the mechanism for €150 but considering my job and experience I decided to save the €150 and do it myself. This was a simply and straight forward install but once i went wrong and I had pieces which did not fit I was in trouble. If I could give more than 5 Stars I would. Thankfully I bought the mechanism locally and it came with a warranty as I would not have been happy driving to China to get them to fit the mechanism. I will always go to Teslary first before looking elsewhere given the service they provided to me. I expect if they had not helped I would have had to call out Tesla and pay for a range to return the original mechanism to working order. Teslary saved the day and I am grateful to them for all of the help , assistance and advice they offered to me. I know they are only open a few weeks and I was the first onsite customer. They had a reception area were I was able to sit and wait however I chose to go across the road to get a coffee for my nerves...
